Flotsam & Jetsam

Neven Mrgan lays out the steps that the commenters on the aforelinked ReadWriteWeb article would have needed to go through. The whole thing is worth reading, but here are his conclusions:

The degree of faith people put in Google’s top result makes Catholics look like hippies.

I don’t really blame anyone here and I have no clue what the solution is. My only takeaway is that I’m terrified of dealing with technologies of this level of popularity.

Update: Dan Wineman reacts:

[Novice web users] ignore almost everything that doesn’t directly resemble the thing they need. This should be expected. It’s what we’ve [i.e. web designers] taught them to do, after all, with our hostility.